Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

Getting started with the company password manager

  1. Watch for the invite email and accept it from your work computer. If asked to sign in, use your normal work (Microsoft 365 or Google) login.
  2. If the app asks for a master password, make it a long passphrase you have never used anywhere else. Keep one written copy somewhere safe at home, not at your desk.
  3. Install the browser extension on your work computer and the app on your phone, then sign in to both.
  4. Import the passwords your browser has saved, then delete them from the browser and turn off its "offer to save passwords" setting.
  5. Open your department's shared folders. Shared work logins live there now, so stop keeping copies in spreadsheets, notes or email.
  6. When you create or change a password, let the password manager generate and save it.
  7. If autofill doesn't offer your login on a page that looks right, stop and check the web address. It may be a fake site.
  8. Forgot your master password or got a new phone? Contact us. Don't create a new account.

Full guide: https://sagesolutionsllc.net/blog/best-password-manager-small-business/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.