Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

A website won't load right: clearing your browser cache

  1. Hard refresh first. Windows: Ctrl + F5. Mac: Cmd + Shift + R. This fixes most stale pages without signing you out of anything.
  2. Clear the cache. Windows: Ctrl + Shift + Delete. Mac: Cmd + Shift + Delete. Works in Chrome, Edge, Brave and Firefox.
  3. Tick only the cache box ("Cached images and files" or "Temporary cached files and pages"). Leave cookies unticked, or you'll be signed out of everything.
  4. Pick a time range (All time for troubleshooting) and clear.
  5. Safari on Mac: History > Clear History. This also signs you out of sites.

If only one site is broken in Brave, try turning Shields off for that site.

Full guide: https://sagesolutionsllc.net/blog/clear-browser-cache/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.

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