Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

Installing Microsoft 365 (Word, Excel, Outlook) on a new PC

You need your work email and password. Business Basic plans don't include the desktop apps.

  1. Go to microsoft365.com/apps and sign in with your work account.
  2. Top right: Install apps > Microsoft 365 apps > Install Office.
  3. Open OfficeSetup.exe from your Downloads folder and click Yes when Windows asks.
  4. Wait for "You're all set!", then open Word and accept the license agreement. That step activates it.
  5. Open Outlook and confirm your work address. Then sign in to OneDrive while you have your password handy.

No Install button? Either no license is assigned to you yet, your plan is Business Basic, or you signed in with a personal Microsoft account. Try a private browser window, or open a ticket and we'll assign the license.

Full guide: https://sagesolutionsllc.net/blog/install-microsoft-365-new-pc/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.

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