Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

Turning off OneDrive on a work PC without losing files

On a work PC, OneDrive gives you AutoSave, a 30-day restore and a backup of your Desktop. Turning it off removes all three, so check with us first if you're not sure.

  1. Just in the way? Pause it. Right-click the OneDrive icon > Pause syncing > 2, 8 or 24 hours. It resumes by itself.
  2. Let it finish. Before changing anything bigger, open the OneDrive icon and make sure nothing is still uploading.
  3. Keep files on the PC. Right-click the folders you work from > Always keep on this device. Wait for the green check marks.
  4. Stop the Desktop/Documents backup. OneDrive icon > Settings > Sync and backup > Manage backup, then turn off each folder. Read the next prompt carefully: one option empties the folder on your PC.
  5. Unlink completely (rarely needed). OneDrive icon > Settings > Account > Unlink this PC.

If the backup switch is greyed out, that's company policy keeping your files safe. Open a ticket instead.

Full guide: https://sagesolutionsllc.net/blog/turn-off-onedrive-work-pc/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.

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