For office managers deciding how to set up an address like info@ or support@.
- Shared mailbox: one inbox several people work from; replies go out as the address. Best for info@, support@, billing@. Up to 25 users, 50 GB without a license.
- Distribution list: copies each email to every member's own inbox. Best for announcements like everyone@. Not for anything customers write to.
- Microsoft 365 group: shared inbox plus files, calendar and Teams. Best for a project team that works together.
When someone leaves, their mailbox can be converted to a shared mailbox so mail stays reachable. Ask us to do it.
Full guide: https://sagesolutionsllc.net/blog/shared-mailbox-vs-distribution-list/
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