Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

Is this email a scam? Seven quick checks

  1. Read the real sender address, not the display name. Look for lookalike domains: an extra hyphen, "rn" instead of "m", .co instead of .com.
  2. Check where a reply would go. Click Reply and look at the address before typing. A different address, especially Gmail, means delete it.
  3. Hover over links (long-press on a phone) and read the real destination before clicking.
  4. Notice the pressure. Deadlines, secrecy, "don't call me", "your mailbox will be closed" are the classic signs.
  5. Unexpected attachment? Treat .html, .zip and "enable content" files as hostile.
  6. Any change to bank or payment details gets confirmed by phone, on a number you already had. Never by replying.
  7. A sign-in approval you didn't start? Deny it and tell us right away. Someone has your password.

Not sure? Don't reply to ask. In Outlook use Report > Report phishing, or forward it to help@sagesolutionsllc.net.

Already clicked or entered your password? Call (646) 886-7604 and press 1 now. The first 30 minutes matter and nobody will be upset with you.

Full guide: https://sagesolutionsllc.net/blog/how-to-spot-a-phishing-email/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.