Before you open a ticket, try these quick fixes

Most everyday issues are fixed in under ten minutes with these guides. Still stuck? Submit a ticket below and an engineer will pick it up.

Business down or a security incident? Call (646) 886-7604 and press 1. Don't wait on a ticket.

Printer is not printing

  1. One person or everyone? Ask a colleague to print. If nobody can, it's the printer or network, so open a ticket. If it's only you, keep going.
  2. Look at the printer. A paper jam, empty tray or toner warning on its screen explains most silent printers.
  3. Clear the queue. Settings > Bluetooth & devices > Printers & scanners > your printer > Open print queue. Cancel every job, then print one test page.
  4. Restart the print spooler. Press Windows + R, type services.msc, right-click Print Spooler > Restart. If Windows asks for an admin password, open a ticket instead.
  5. Says "offline"? In the print queue, open the Printer menu and untick Use Printer Offline.
  6. Still nothing? Remove the printer in Settings and add it again.

Full guide: https://sagesolutionsllc.net/blog/printer-not-printing/

Still stuck? Reply to your ticket or email help@sagesolutionsllc.net. Business down or a security issue? Call (646) 886-7604 and press 1.

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